Politique de remboursement

Returns & Exchanges Policy — Alexander Sachs

At Alexander Sachs, we take pride in the quality and craftsmanship of our garments.
If for any reason you are not completely satisfied, we’re here to assist you.

Return Period

You have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, your item must be:

In the same condition in which you received it
Unworn, unwashed, and unused
With all original tags attached
In its original packaging
You’ll also need to provide your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at contact@alexander-sachs.com.
If your return is approved, you will receive:

A return shipping label (for Swiss customers only)
Detailed instructions on how and where to send your package

Items returned without prior authorization will not be accepted.

For any questions, feel free to reach us anytime at contact@alexander-sachs.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
We will process replacements or store credits as appropriate once the issue is confirmed.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

Made-to-measure or customized products
Worn or cleaned garments
Sale items and gift cards
Personal care items (e.g., beauty or hygiene products)
Special orders or personalized pieces

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return your original purchase (following approval) and place a new order separately.
This ensures availability and accurate processing.

Refunds

Once your return is received and inspected, we’ll notify you of its status.
If approved, refunds are issued exclusively as a digital gift card of equal value, with no expiration date.

For online purchases, refunds are made only via gift card.
For in-store purchases, refunds are also issued as a gift card.

Shipping costs, if any, are non-refundable.

Important Notes

Free returns apply only within Switzerland.
International customers are responsible for their own return shipping costs.
In the event of an order cancellation after confirmation, an administrative fee of CHF 10 will be charged to cover processing costs
Returns sent without authorization will not be processed.

Alexander Sachs reserves the right to refuse any return that does not meet the conditions above.
For additional questions or assistance, please contact our team at contact@alexander-sachs.com.